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Terms & Conditions
Lets Dance Dancewear Limited (referred to as “we”, “our” and “us”)
As a user of our postal service (referred to as “you” and “your”) you acknowledge that your use of this service, including any order you make is subject to the terms and conditions below.
1 SERVICE AVAILABILITY
1.1 The postal service is available for the U.K.
2 YOUR STATUS
2.1 By placing a telephone / online postal request order as a customer, you warrant us that
2.1.1 You are legally capable of entering into binding contracts
2.1.2 You are at least eighteen years of age
2.1.3 You are resident in the serviced country
3 GOODS
3.1 In these terms and conditions relate to but is not limited to dancewear and shoes
4 THE ORDER PROCESS
4.1 You can place a postage service order through us either by post / telephone or online
4.2 We reserve the right to refuse this service at any time
4.3 Before we finalize the order we will contact you by telephone to ensure all the information provided is correct and issue you with a reference number
4.4 This reference number will be acceptance of your order. Our acceptance of this order will bring into existence a legally binding contract between us.
5 THE CONTRACT WITH US
5.1 The payment must be made in line with clause 6.0
6 PRICE
6.1 The price payable for our goods that you order are in UK pounds
6.2 When purchasing goods as a customer (as defined in clause 2.1) then the price payable under clause 6.1 will be inclusive of any VAT payable
6.3 You will be required to pay extra for delivery at the rate set at point of ordering where applicable.
6.4 The total cost of your order will be the price of the goods that you order, plus any applicable delivery charge.
6.5 Prices, offers and goods are subject to availability and may change before (and not after) we accept your order. However we are under no obligation to provide any goods to you at an incorrect price, even after we have sent you acceptance of your order.
6.6 We try to ensure that at all times the information and pricing given are accurate and up to date, however errors can occur. If we identify an error in a price or description of a good ordered by you, we will tell you as soon as possible and ask whether you wish to reconfirm at the correct price or cancel. If we are unable to contact you we will treat your order as cancelled.
7 DELIVERY
7.1 We will only deliver the goods ordered by you to the registered address of your debit/credit card at the time you make the order. All deliveries must be signed for by someone eighteen years or over. Please ensure you keep the receipt enclosed with your goods
7.2 Unless stated otherwise at the time of order, we aim to despatch the goods within 5 to 10 working days (Monday to Friday inclusive, but excluding English bank holidays) from the time we process your payment. Due to circumstances beyond our control the delivery may take longer. Once your order has been placed a conformation email with expected delivery will be sent within 48 hours.
7.3 You will become the owner of the goods you have ordered once we have received full payment for all such goods from you. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. As such you should ensure they are adequately insured against damage or loss that may occur to the goods.
8 DELIVERY CHARGES
8.1 Our delivery charges depend on the service you require, the cost of the delivery will be clearly indicated upon placement of your order.
8.2 Any advertised postal costs are for our basic delivery service to mainland UK post codes (Higlands and Islands may incur additional costs) and are subject to change and review at any time, however we do endeavour to keep these as up to date as possible.
9 MISSING DAMAGED OR INCORRECT ORDERS
9.1 If the goods that we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem in the first instance by telephone as noted in clause 10.3.1 and in writing to the address noted in clause 10.3.2. Therefore upon receipt of your goods, you should inspect your goods to ensure they have not been damaged in transit, and they are what you ordered, and the delivery is of the correct quantity. To assist us and to minimise any delays, in addressing your problem, you should report any problem within 24 hours of the delivery of the goods in question.
10 YOUR RIGHT TO CANCEL YOUR CONTRACT
10.1 You may cancel your contract with us for the goods you have ordered at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty.(please read in conjunction with clause 10.6)
10.2 You cannot cancel your contract if
10.2.1 You return the goods without proof of purchase
10.2.2 You return the goods which are not in their original condition
10.2.3 You return goods which you have used, incorrectly washed or cleaned
10.2.4 The goods are special order goods or sale/ reduced items
10.2.5 The goods have been made to your specification or have been personalised; or
10.2.6 By reason of their nature the goods cannot be refunded.
10.3 To cancel your contract you must notify us in the first instance by telephone on the telephone number noted in 10.3.1 then in writing to the address noted in 10.3.2
10.3.1 01902 672939
10.3.2 Lets Dance Dancewear Limited, 113 Bilston Street, Sedgley, Dudley, West Midlands, DY3 1 JE
10.4 If you have received your goods before you cancel your contract then, unless under clause 10.2 you do not have a right to cancel, you must send the goods back to us at the address noted in clause 10.3.2 at your own cost and risk. You must take reasonable care to see that the goods returned to us are not damaged in transit. We therefore recommend you return the goods to us using registered post or a reputable courier (in each case please ensure the goods are insured to their replacement value). We will not accept liability of goods that are lost or damaged in transit and recommend the goods are sufficiently packaged to prevent this happening. The goods must be complete and in “as new” condition. If you have opened the box or packaging to examine the goods you must have done so using reasonable care. The goods should be returned with the original accessories and the original box and packaging. If trying suede sole shoes please do so on carpet floor, shoes deemed to be in used condition will not be refunded.
10.5 If you cancel your contract, but we have already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to us at the address noted in clause 10.3.2 at your own cost and risk. Again, you must take reasonable care to see that the goods returned to us are not damaged in transit. We therefore recommend you return the goods to us using registered post or a reputable courier (in each case please ensure the goods are insured to their replacement value). We will not accept liability of goods that are lost or damaged in transit and recommend the goods are sufficiently packaged to prevent this happening.
10.6 Once you have notified us that you are cancelling your contract, any sum debited by us from your debit / credit card or Paypal will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation. If you do not return the goods delivered to you or you do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. Any credit will be for the value of goods only, no delivery costs will be refunded. If postage is included in the total item price at the point of sale, a deduction of £5.50 will be made from any subsequent refund to cover the original postage and packaging costs.
11 RETURN OF FAULTY GOODS
11.1 In the unlikely event of a fault with your goods please contact us on the telephone number noted in clause 10.3
11.2 We will discuss the alleged fault with you. If your goods need to be returned to us, we will give you further instructions. Please also include with the returned package a written description of the alleged fault in the goods. The return to use of the allegedly faulty goods will be at your own cost and risk. We therefore recommend you return the goods to us using registered post or a reputable courier (in each case please ensure the goods are insured to their replacement value). We will not accept liability of goods that are lost or damaged in transit and recommend the goods are sufficiently packaged to prevent this happening. When returning the goods to us please do not use a premium courier service (e.g. same day) as we will only refund to you a reasonable direct cost of delivering the goods to us if found to be faulty.
11.3 Upon receipt of the allegedly faulty goods, they will be tested for the reported fault. If after testing the alleged fault is verified, we will refund the reasonable direct costs of delivering the faulty goods to us and we will offer a refund or exchange, as is reasonable in your specific circumstances.
11.4 However if the alleged fault cannot be verified (or you can not have the fault verified by an independent expert) or we prove the goods are not faulty, the returned goods will be returned to you. You will be responsible for reasonable direct costs for the return of the goods to you in such circumstances. We reserve the right to charge you a fee for our time and direct costs born by us in diagnosing a purported fault where we can show you that the goods are not faulty
11.5 To qualify for a refund or exchange of the goods
11.5.1 You must provide us with proof of purchase, and
11.5.2 The goods must be in an ‘as new’ condition complete with any original accessory and in the original box and packaging, shoes should be tried out on a clean carpeted floor not dance floor, if evidence of use the items will not be accepted as returns. Tights will not be accepted for exchange or return.
11.5.3 We will not repair, exchange or refund goods whose fault was caused through accident, neglect, misuse or normal wear and tear.
12 LIABILITY
12.1 We warrant to you that any goods purchased from us are of satisfactory quality and fit for their normal purpose (or any specific purpose you have made known to use and we have confirmed the goods fit for)
12.2 If you notify a problem under clause 9.1 or 11, our only obligation will be
12.2.1 to make good any shortage of non delivery
12.2.2 to replace or repair any goods that are damaged or defective
12.2.3 to refund you the amount paid for the goods in question
12.3 Our maximum liability to you in connection with any goods purchased through our postal service is strictly limited to the purchase price of that good and excluding any postal costs (please read in conjunction with clause 10.6)
12.4 We will not be liable under our contract with you for any loss, damage or expense you suffer as a result of us breaking any of our obligations if the loss, damage or expense is not a foreseeable consequence of us breaking our obligation. Loss, damage or expense is foreseeable where they could be contemplated by you and us at the time our contract with you is concluded. We are not responsible for indirect or consequential losses which happen as a side effect of the main loss or damage and are not foreseeable by you and us (such as loss of profits or loss of opportunity)
12.5 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses, howsoever arising out of any problem you notify to us under this clause 12 and we shall have no liability to pay any money to you by way of compensation other than to refund you the amount paid by you for the goods in question under clause 12.2.3 above
13 ADDITIONAL TERMS
13.1 Additional terms and conditions may apply for our offers and special order items, and our range of Bridal shoes, if so you will be advised of them via email / upon order placement .
14 WHO ARE WE
14.1 Any contract for the sale of goods will be with Lets Dance Dancewear Limited from 113 Bilston Street, Sedgley, Dudley, West Midlands, DY3 1JE